Refund policy

1. Right of return

According to EU law, you have the right to return the goods without any reason within 14 days after receiving them. This "cooling off period" applies to all purchases made through this website.

2. Return conditions

Returned items must be in original, unused condition with all original packaging and tags attached. Please ensure the item is not damaged and has not been significantly used.

3. Return process

If you need to return an item, please contact us via email ([email protected]) within 14 days of receiving the item. We will provide a return address and detailed instructions. Return shipping costs are borne by the customer unless there is a quality issue with the item.

4. Refund

Refunds will be processed once we receive the returned item and confirm it is eligible for return. Refunds will be returned to the original payment method and may take 7-10 working days to process.

5. Exchange

If you need to exchange an item, please contact us within 14 days after receiving the item. Exchange items are subject to return conditions. We will process exchange requests as soon as possible after receiving the returned item.

6. Data protection

We are committed to protecting our users' personal data and complying with the General Data Protection Regulation (GDPR). The user's personal information will only be used for order processing and customer service and will not be disclosed to third parties without the user's consent.